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Support

Need help? Use our support.

Two levels of support

We know that even the best services and solutions may need extra support at every stage – from implementation to current service and development.

That is why we have prepared two levels of support for our clients. Free Support and attractive packages of additional services in the form of Outsourcing our engineers.

Solutions customise to your needs. Optimisation of personnel costs.

Free Support

  • Information about the potential use of cloud solutions
  • Startup and service information
  • Billing and settlements information
  • Help with the service management panel
  • analysis of availability of running services
  • analysis of service parameters and performance
  • solving technical problems
  • escalation of technical problems to 2 support lines
  • Real response time up to 1h
  • guaranteed response time up to 4h

 

Ask for support through the application. Go to the Support Exea page and log in to the panel. You will be able to view the status and history of your submissions, add new submissions, and post comments.

Exea Support

Outsourcing IT

  • migration of services to Exea
  • installation and configuration of operating systems
  • installation and configuration of HA environment elements
  • software update
  • Infrastructure configuration for performance
  • Infrastructure configuration for security
  • support for the selection of appropriate technologies
  • Guaranteed response time up to 1 hour from acceptance
  • Working time is calculated for each commenced hour
  • administrator support # 1 / 1h / 120.00 PLN net
  • administrator support # 3 / 3h / 300.00 PLN net
  • administrator support # 5 / 5h / 450.00 PLN net

 

Our engineers are available 24/7/365. To use paid support services, please send a report describing the problem. In response, we give you an estimated time of work at once with total cost.

Do you need our help?

If you are our customer use Support,
if you are not yet, complete the form below.

Exchange from 7 PLN

Your mail, calendar and contacts on dedicated servers in Exea Data Center.


Cloud form 0,06 PLN

ISO-certified, secure and scalable IaaS cloud with guaranteed performance and high availability from VMware.


Colocation from 39 PLN

The one and only data center in Poland with Tier III of Facility by The Uptime Institute certificate. SLA guarantee 99.99%.


Are you an individual Client? That is great! We will double your first top-up.

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